This is an agreement between nanio Inc. (Switzerland), the owner and operator of Smokesignal.ch and the Smokesignal mobile application, and you, a user of the service. By using the service, you acknowledge and agree to these terms of service. If you do not agree with any of these terms, you may not use this service.

Smokesignal service

These terms cover the Smokesignal website, the Smokesignal back end, the Smokesignal mobile applications and the API and applies to all user of any of these products.

Intellectual property

The design, the texts, the graphics, the scripts, the logo and interactive features of the Smokesignal website, the Smokesignal back end and the Smokesignal mobile application are owned by the owner of Smokesignal.


You agree that your use of Smokesignal shall be at your sole risk. 
Smokesignal is provided "as is", without any warranty of any kind.

Data collection

Back end and mobile applicaitons

By visiting the Smokesignal website, we may send one or more cookies (small text files containing information) to your computer. You can delete these cookies any time by following your web browsers help file directions. You can set your browser to ignore all cookies, however the Smokesignal website and the Smokesignal back end may not function properly if cookies are disabled.

By using the Smokesignal website, the Smokesignal back end or the Smokesignal mobile applications we write log files on our servers. These log files may contain your IP address, date and time, browser type and requested resources.

The Smokesignal mobile applications sends only data to us, that are necessary for the operation of the service (E.g. We need to know your device type Android or iOS to send push notifications to you).

We do not sell or share data with anyone.


The Smokesignal website uses Google Analytics. This service saves cookies from Google on your computer and submits data to servers in the United Stats. Google uses this information to analyse usage behaviour and to generate rapports about it. Google can transfer this information to a third party, as Google is required by law or the third party analyses this information on behalf of Google. Here you will find more information about Google Analytics.

Data security

Smokesignal uses reasonable physical, managerial and technical safeguards to preserve the integrity and security of your personal information.

We do not store your credit card data. Your credit card data is stored at our payment provider. Our provider is certified with PCI Level 1 Service Provider, the most stringent level of certification available.

International users

The Smokesignal service is hosted in Europe.


You are responsible for the content you publish with Smokesignal. You may not use Smokesignal for any illegal or unothorized purpose. You must not, in the use of Smokesignal violate any laws in your juristiction.

Brand book rules

To ensure the best experience for the Smokesignal app user, you have to respect the simple rules stated in the brand book. You can find the latest version of the brand book here.

Channel description

From the channel description must arise the kind of messages distribute through the channel. If a channel is used to advertise it must be stated in the channel description.


To send messages with the Smokesignal service you have to have a plan. There are two types of plans: Basic and Premium.

Both plans can be bought with a span of a month or a year. If you do not delete your Smokesignal account during the valid plan period to the end of the current period, the plan extends automatically.

You can delete your Smokesignal acocunt every time during a valid plan period. The Smokesignal account stays active until the end of the period.

Payment and refunds

To create a Smokesignal account you need to provied billing information. You have to provide a valid credit card to create a Smokesignal account. If we can not charge your credit card to renew your account subscription, we will ask you to update your credit card data. If we still can not charge your credit card, we will lock and delete your account.

Price changes

Price changes to your plan apply at the end of the current plan. Price changes will be announced two month in advance via e-mail to the owner of the account.


Prices are defined in Swiss Francs and to a fix exchange rate in other currency converted. Prices in Switzerland are shown in Swiss Frances, in the euro area in Euro apart from that in US-Dollars.

Message delivery

Delivery of notifications is "best effort" and not guaranteed. The underling push notification technologies from Google and Apple provied only "best effort" delivery. Therefore we can not guarante the delivery of a message to the device.

Changes to terms

This terms may be revised at any given time. Please revisit this page to stay aware of the latest terms.

Villigen, 30.10.2015