The Smokesignal mobile application for Android, Windows Phone and iOS is translated into English and German. More languages will follow soon.
We do not give your Smokesignal data to someone else. We do NOT read any data (location, address book, e-mails, ...) from your smartphone. The only thing we save on our servers are your name (if you provide one), the type of your device (iOS, Windows Phone or Android) and the push notification data we need to send you the messages.
Yes, Smokesignal is available in the iOS App Store, in the Android Play Store and in the Windows Store.
Search for the channel in the Smokesignal app or simply capture the channel QR code of this channel with the Smokesignal application and your good to receive messages. You will find the channel QR code on material provided by the channel owner or in the channel dictionary on our website.
Yes of course, just delete the channel in the Smokesignal application and you will no longer receive messages from this channel.
Verify that you have allowed the Smokesignal application on your smartphone to receive push notifications.
Android: Settings > Application manager > Smokesignal: Enable "Show notifications"
iOS: Settings > Smokesignal > Notifications: Enable "Allow Notifications"
Windows Phone: Settings > notifications + actions > Smokesignal: "Show in action center" -> On
As a message receiver you only need the mobile application. You do not have to create a Smokesignal account.
When you start the Smokesignal application the first time you can enter your name, but this is optional. If you do provide a name you help the channel maintainer of private channels to identify and unlock you.
The Smokesignal mobile applications are free. So there for you have no costs for the application. The Smokesignal application uses the push notification technologies on your smartphone. These push notification technologies depend on an active internet connection. Therefor we recommend you have a data plan with your mobile provider.
Before Android 5 there was no solution from Android itself to display push notifications on the lock screen of the device. To display push notifications on the lock screen of the device you need to install a third party app from the Play store. One of this apps is "NiLS Lock Screen Notifications" (https://play.google.com/store/apps/details?id=com.roymam.android.notificationswidget).
Yes. To receive push notifications your smartphone has to have an active internet connection.
A public channel is a channel, where everybody can register for. Everyone registered to a channel will receive your messages.
A private channel allows you to lock or unlock the subscribers. Only subscribers who are allowed by you will receive your messages. If you unlock someone, he can see all older messages in this channel.
At the moment you can pay with MasterCard, Visa or American Express.
If you are located in Switzerland and you choose a yearly plan, you can pay by invoice. We send you the invoice by e-mail.
The Smokesignal back end is translated into English and German.
As long as no one registered for your channel, you can switch the channel type.
At the moment, you can send simple text messages with a size of 512 characters. It is possible to add links to websites or e-mail addresses into a message. Be aware that you provide a value to the subscriber of your channel, if you annoy them, they will leave the channel.
No. If you have signed up for an account, the only fee is the fee for your account. It does not matter how many channels you have or how many messages you send.
You can find logos, marketing texts or the brand book here.
You can create more than one user with different permissions to log into your Smokesignal account. You can do this under "Account" > "Settings" > "User management".
A short blog article about this topic can you find here.
You can download a channel QR code for your channel and publish this channel QR code on your flyers, your info material, your ads and so one. Or you can print out the channel flyer provided by Smokesignal.
Everyone with the Smokesignal application on their smartphone can capture your channel code and will then receive your messages.
We do not save your credit card data. Your credit card data do never hit our servers, we are not allowed to save or have this data. But our payment partner will save your credit card data. He is certified to PCI Service Provider Level 1, the most stringent level of certification.
There are two reasons, why your channels are not displayed in the channel dictionary.
1. Your channel is private. Private channels are never listed in the channel dictionary.
2. Your channel is public, but is not listed in the channel dictionary
You can decide, if a public channel is listed in the channel dictionary or not. To display the channel in the dictionary, edit your channel and select "List in public channel dictionary", then save your channel.
Still some questions left: email@example.com